Over the years, Thomas has received an overwhelming number of positive responses from his customers. So many in fact, that he’s compiled them into several books brimming with heartfelt testimonials from which he takes immense pride. Here are a few excerpts from this cherished collection.
TESTIMONIALS
Why we do, what we do.
-
"We also appreciated the respect and thoughtfulness you demonstrated while working in our home. An excellent customer experience."
Matthew H.
-
"You and your team are completely professional in every respect. From your first visit to our home, we felt comfortable and assured that the restoration of our damaged furniture would be carried out to our satisfaction."
Sally W
-
"I would like to thank you most sincerely for the extraordinary level of craftsmanship that you have displayed in repairing my damaged furniture. It was indeed a delight to see my treasured pieces restored to such an impeccable standard."
Penelope A
-
“Although devastated at first, thinking that the damage could not be repaired we were delighted with the outcome and quality of finish. Thanks also to you for your personable, professional and friendly service that made the process, least inconvenient as possible.”
Amanda C
-
"Thank you Thomas for the amazing job that you have done on the restoration of the Grandfather clock case. It has been an absolute pleasure dealing with you and we would not hesitate to recommend your services."
Wolfgang H.
-
"When R. returned on Saturday he tried to guess which chair you had repaired. You did such an excellent job that he actually guessed the wrong one!'
Nola C.
-
"We would also like to make a special comment about how fast and friendly yet very professional you have been to deal with throughout our insurance claim process. Nothing but high praise for your work and approach from both of us."
Rachel P.
-
"Thomas is a professional in the true sense of the word and takes pride in the finished product as well as the process that accompanies it. "
Carin K.
-
"Leading up to my move I've had to deal with many tradespeople and have been left disappointed by the lack of customer service received. You however, exceeded all expectations. You were punctual, courteous and went the extra mile vacuuming and cleaning, leaving the area spotless."
Jill M.
-
"Your care and attention was brilliant and we especially appreciated the time you took when delivering the pieces to make sure we were set up and ready to go."
Annie L.
-
"Just a quick note to thank you for the outstanding job you did with our furniture repairs. Everything looks as good as new! Even my fussy husband was impressed."
Michelle G.
-
"Although devastated at first, thinking that the damage could not be repaired we were delighted with the outcome and quality of finish. Thanks also to you for your personable, professional and friendly service that made the process, least inconvenient as possible."
Amanda C.
-
"I would like to thank you most sincerely for the extraordinary level of craftmanship that you have displayed in repairing my damaged furniture. It was indeed a delight to see my treasured pieces restored to such an impeccable standard."
Penelope A.
-
"He arrived om time for appointments, was very, very fast in communication and follow-up, and was very efficient in collecting the item and returning it a week later, all repaired. This has been by far the best customer service I've observed since living in Australia."
Andrew B.
-
"Thank you for delivering our furniture back to us today and for all your good work…everything looks fantastic. It was a pleasure to work with such a perfectionist."
Evelyn H.
-
"You have restored our furniture back to "better than brand new'. The consideration you and your staff showed when entering our new home and removing our furniture and then returning it was superb. You even put the items back in the correct spot making sure everything was perfect."
Daryll T.
-
"I would like to thank you so much for your expertise, great workmanship and wonderful good old fashioned service which is so difficult to find these days. It is so nice to meet someone who has so much pride in their work and values their customers."
Lesley H.
-
"I am so impressed by the attention to detail and dedication Thomas has. Thank you so much for your recommendation. I could not imagine anyone else caring so much for others belongings."
Karen C.
-
"Just had a delivery from Thomas, wow what an amazing job he has done! We could not be more thrilled, thank you for recommending someone with such outstanding work. It is wonderful to see our family heirloom back to what it was, from such a state - it is hard to believe. So - thank you."
Jane H.
